Terms and Conditions

Full terms and conditions can be read here. You can also read these terms and conditions when enrolling in a class at Scout Pilates via the MindBody Online website or app. By enrolling in a class at Scout Pilates, you agree to the terms and conditions.


Class Cancellations

Thank you for respecting our waitlisted clients and honouring our strict 2-hour cancellation policy for classes and 12-hour cancellation for private and duet sessions. In order to avoid forfeiting your class and getting a $15 late cancellation charge please be sure to cancel online using your MindBody software login at least 2 hours prior to your class. For private and duet appointments we require cancellation via email to hello@scoutpilates.com.au at least 12 hours prior to your appointment.

 No exceptions. No refunds. No class credits. Thank you.


 Service Sales

Refunds will be issued in case of a merchant processing software error, or if a Scout Pilates team member incorrectly processes a sale on the client’s behalf. Account credits for the full amount paid will be issued if the client incorrectly processes a sale or has a change of mind. All return requests must be submitted in writing to hello@scoutpilates.com.au within 7 days of the sale date.


Retail Returns Policy

All retail sales are final. No refunds or exchanges on retail purchases, unless the item is deemed faulty. No refunds or exchanges will be issued due to change of mind.


Late Arrival Etiquette

Please arrive early for a smooth check-in experience. Out of respect for other clients, instructors and your safety, there is no admittance after 5 minutes of the scheduled class time. If you are denied entry due to lateness, you may attend a later class on standby.


Waitlist Etiquette  

Our system will automatically add you to the class if a spot becomes available up until 10 minutes before the scheduled class time. If you anticipate you will not be able to attend and have not yet been added to the class, please remove yourself from the waitlist online using your MindBody software login. You will receive an email confirmation when you have been added to class from the waitlist.

If you have been added to class from the waitlist, standard cancellation policies apply.


Class Etiquette

Please leave personal items in lockers or change rooms - this includes bags and shoes. Our studios are peaceful and clutter free zones. Mobile phones can be taken into studio provided they are on silent mode and are not distracting to you or other clients. Please place them out of the way of other clients near your mat or under your reformer. Please keep all food and gum out of the studio. Stay for the entire class. If you have a special circumstance, let the instructor know before class starts and grab a reformer, mat or barre space by the exit.


Socks Etiquette

Socks are required for reformer classes for hygiene purposes in exercises such as feet in straps. Grip socks are encouraged for all classes and are available to purchase.


Shower etiquette

Please keep showers to 5 minutes or less. Thank you for being considerate and caring for our environment.


Lost property

Scout Pilates is not responsible for personal items. If you have misplaced an item, please email hello@scoutpilates.com.au


Privacy Policy

At Scout Pilates we respect your concerns about privacy and are committed to ensuring that your information is secure. Scout Pilates may collect your personal information including name, date of birth, contact information, medical history, payment information and other information relevant to customer surveys and offers. 

Scoutpilates.com.au collects information (such as name and email address) strictly for contact purposes when users opt to fill out an email submission form to stay connected with the happenings of the studio.  Please keep in mind that the transmission of information via email may not always be secure so please take special care in deciding what information to send to Scout Pilates over email.

We may use your information to communicate special offers, promotions and information about Scout Pilates to you via email. If you do not wish to receive these emails you have the option to opt out of future mailings. We may also use your information to compile usage statistics and other data regarding the use of the website services. We will not share your personally identifiable information with third parties.